Policies and Procedures
All prices are subject to change. Due to the nature of these parts, price and availability on any item can change overnight. We will strive to keep prices accurate on this website. If any part has a price of $0.00 it does not mean it is free. It simply means that a price has not yet been entered. This inventory represents approximately 20% of the NOS parts we actually own and have here. Most of our inventory was purchased years ago when the parts were plentiful. With the manpower unavailable and as busy as we are, it will take years to finish inventorying everything. New additions are always coming in.
Backorders:Items that out of stock at the time that your order is processed will be back ordered. As soon as these items are available, your back order will be shipped the next business day. Your invoice will note any item that is backordered. Most backordered items take less than ten days to fill. Should delivery take longer than expected, you will be notified by email. You have the option to cancel backordered items at any time and receive a refund.
Special Orders and Used Items:Special order items and used parts will take anywhere from 2 to 3 weeks before being shipped. Please take this time factor into consideration when ordering. Special order and used parts are also subject to a strict return policy.
Mistakes Happen:Each shipment will have an invoice included within the package. This invoice lists everything in this shipment plus a complete listing of all items backordered. Please check your invoice carefully. Each order is checked for accuracy before being shipped. We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause. Please be careful when unpacking your shipment so that items are not overlooked and/or thrown out along with packing material.
Return Policy:Of course, we want you to be completely satisfied with your Brad’s NOS part. Please call or email us to discuss any dissatisfaction before shipping back your order. Returned parts must be in the same condition as they were sent out including original box or wrapper (MoPar container). No refunds will be issued without a copy of the invoice. Any part that has evidence of installation or tampering is non-refundable. Items must be returned with 30 days of receipt for a refund, credit or exchange (minus shipping and handling charges). Except for defective (not shelf wear or manufacturer cosmetic flaw) or misshipped parts, ALL returns are subject to a handling and restocking charge. No COD returns will be accepted. We are not responsible for incorrect parts resulting from customer supplying incorrect parts numbers. Once an order is processed it may not be canceled. If customer cancels a store credit only will be issued.
Drop shipment charges will be effective as of August, 2009. These charges will not be waived for any reason or customer.
Drop Shipment charges: U.P.S. drop shipment ---$10.00 per shipment
These charges were put in place to cover the increased cost of shipping and handling fees.
Shipments are subject to Residential delivery charges, so please provide a business address for your customer whenever possible. All Drop Shipments must be prepaid. We will not Drop Ship COD packages. Your customer will receive a packing slip with your company information.